Withdrawal and Refund Policy

Last updated: 31 July 2026

1. Digital Products

The products sold through this website are digital products, such as downloadable PDF guides and workbooks.

They are normally made available immediately after successful payment.

2. Purchases Through Lemon Squeezy

Purchases are processed by Lemon Squeezy, which acts as the Merchant of Record.

Lemon Squeezy handles:

  • the purchase transaction;

  • payment processing;

  • invoices and receipts;

  • applicable VAT and sales tax;

  • refunds and payment disputes.

Refund or payment-related requests may therefore be reviewed and processed by Lemon Squeezy under its Buyer Terms.

3. Statutory Right of Withdrawal

Consumers in the European Union generally have a statutory right to withdraw from a distance contract within 14 days.

For digital content that is not supplied on a physical medium, that right may expire once delivery has begun, provided that the customer:

  1. expressly agrees that delivery may begin before the end of the withdrawal period;

  2. acknowledges that the right of withdrawal will be lost once delivery begins; and

  3. receives confirmation of that agreement.

German law places these requirements in § 356(6) BGB and also requires the confirmation to record the customer’s consent and acknowledgement.

4. Immediate Access and Loss of Withdrawal Right

Where the customer chooses immediate access to the digital product and gives the required consent during checkout, the customer acknowledges that the statutory right of withdrawal expires when delivery or download access begins.

Lemon Squeezy’s Buyer Terms also state that customers receiving immediately available digital content consent to immediate performance and acknowledge the loss of the withdrawal right once the download or transmission begins.

5. When a Refund May Still Be Appropriate

The loss of the withdrawal right does not remove the customer’s statutory rights where the product is defective or not delivered correctly.

Please contact us where:

  • the purchased file cannot be accessed;

  • the file is corrupted;

  • the wrong product was delivered;

  • essential pages are missing;

  • the product differs materially from its description;

  • the customer was charged more than once for the same order.

Requests should include:

  • the customer’s name;

  • the email address used for the purchase;

  • the order number;

  • a short description of the problem.

Contact:

hello@theonlywitchqueen.com

6. Change of Mind

Once immediate delivery has begun and the customer has validly agreed to the loss of the withdrawal right, refunds are generally not available merely because:

  • the customer changed their mind;

  • the customer no longer wants the product;

  • the customer did not use or complete the guide;

  • the customer expected personal results that were not guaranteed;

  • the customer purchased the product accidentally but successfully received access to it.

Any mandatory consumer rights remain unaffected.

7. Duplicate Purchases

Where the same customer accidentally purchases the same product more than once, the customer should contact us promptly.

The order details will be reviewed, and where a genuine duplicate payment is confirmed, an appropriate refund request may be submitted through Lemon Squeezy.

8. Refund Processing

Approved refunds are processed through Lemon Squeezy and returned to the original payment method where possible.

Processing times may depend on the payment provider or bank.

9. Chargebacks

Customers are asked to contact us or Lemon Squeezy before initiating a chargeback so that delivery problems, duplicate payments or other issues can be investigated.

This does not restrict any legal right to dispute an unauthorised or incorrect payment.

10. Contact

Questions concerning downloads, defects or refund requests may be sent to:

hello@theonlywitchqueen.com